https://ejournal.stebisigm.ac.id/index.php/ibis <p data-start="67" data-end="458"><strong data-start="67" data-end="102">Islamic Business Insight (IBIS)</strong> is an online scientific journal that publishes research findings, theoretical studies, and critical thoughts in the fields of Islamic business and economics. Published periodically by [Institution/Publisher Name], IBIS aims to serve as an academic and professional platform to enrich literature and practice in business that aligns with Sharia principles.<br><strong data-start="741" data-end="749">IBIS</strong> is open to submissions from academics, practitioners, researchers, and students from both domestic and international institutions who are interested in the development of Islamic business and economic studies. All submitted articles undergo a peer-review process to ensure quality and originality.</p> Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri en-US Islamic Business Insight (ibis) 3109-8762 https://ejournal.stebisigm.ac.id/index.php/ibis/article/view/1914 <p><em>Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi petugas, sarana prasarana, prosedur layanan, waktu pelayanan, dan transparansi biaya terhadap kepuasan masyarakat dalam pelayanan Surat Keterangan Catatan Kepolisian (SKCK) di Polres Pagar Alam. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner kepada masyarakat yang mengurus pelayanan SKCK sebagai responden.Data yang diperoleh diuji kualitasnya melalui uji validitas dan uji reliabilitas, serta diuji asumsi klasik yang meliputi uji normalitas, uji multikolinearitas, dan uji heteroskedastisitas. Teknik analisis data yang digunakan adalah analisis deskriptif dan analisis inferensial dengan metode regresi linear berganda, yang dilengkapi dengan uji t, uji F, serta koefisien determinasi.Hasil penelitian menunjukkan bahwa kompetensi petugas, prosedur layanan, dan transparansi biaya berpengaruh positif dan signifikan terhadap kepuasan masyarakat. Sementara itu, sarana prasarana dan waktu pelayanan menunjukkan keterkaitan yang sangat kuat dengan variabel pelayanan lainnya, sehingga dalam model regresi akhir tidak dimasukkan untuk menghindari terjadinya multikolinearitas. Secara simultan, variabel yang digunakan dalam model akhir terbukti berpengaruh signifikan terhadap kepuasan masyarakat dalam pelayanan SKCK di Polres Pagar Alam. Penelitian ini diharapkan dapat memberikan kontribusi sebagai bahan evaluasi dan perbaikan kualitas pelayanan SKCK di Polres Pagar Alam agar semakin profesional, transparan, dan berorientasi pada kepuasan masyarakat. </em></p> Danil Padila Nisma Aprini Darmin Darmin Copyright (c) 2026 Danil Padila, Nisma Aprini, Darmin Darmin http://creativecommons.org/licenses/by-nc-sa/4.0 2026-06-13 2026-06-13 2 1 1 24 10.36908/ibis.v2i1.1914 https://ejournal.stebisigm.ac.id/index.php/ibis/article/view/1933 <p><em>The era of the industrial revolution 4.0 has driven fundamental changes in business communication patterns worldwide. This study aims to analyze the forms of business communication innovation developed by business actors in facing digital era changes, as well as identify the opportunities and challenges encountered. The method used is a literature study (library research) with a descriptive qualitative approach by reviewing various relevant scientific sources. The results show that business communication innovation in the digital era includes the transformation of communication patterns from linear to symmetrical, the use of social media as the main communication channel, and the development of data-based communication strategies. The success of business communication innovation is determined by the organization's ability to adapt to digital technology, the digital literacy of human resources, and the consistency of the communication strategy built. The implications of this research provide recommendations for business actors to integrate digital communication innovations systematically and sustainably.</em></p> Kgs. M Rizki Zubir Alfarizzi Havis Aravik Ahmad Tohir Copyright (c) 2026 Kgs. M Rizki Zubir Alfarizzi, Havis Aravik, Ahmad Tohir http://creativecommons.org/licenses/by-nc-sa/4.0 2026-06-25 2026-06-25 2 1 25 40 10.36908/ibis.v2i1.1933