LORENZA, K. N.; NUROHMAN, D. Analysis of Customer Relationship Management In Influencing Customer Satisfaction And Loyalty of Bank Muamalat Indonesia In Tulungagung. Islamic Banking : Jurnal Pemikiran dan Pengembangan Perbankan Syariah, [S. l.], v. 8, n. 1, p. 81–96, 2022. DOI: 10.36908/isbank.v8i1.483. Disponível em: https://ejournal.stebisigm.ac.id/index.php/isbank/article/view/483. Acesso em: 2 may. 2026.