Lorenza, K. N., and D. Nurohman. “Analysis of Customer Relationship Management In Influencing Customer Satisfaction And Loyalty of Bank Muamalat Indonesia In Tulungagung”. Islamic Banking : Jurnal Pemikiran Dan Pengembangan Perbankan Syariah, vol. 8, no. 1, Aug. 2022, pp. 81-96, doi:10.36908/isbank.v8i1.483.