Analysis of the Rights and Obligations of Customers and Financial Institutions in Islamic Banking Practices in Indonesia: A Literature Review

Naila Nisrina Soliha; Nabila Rizky Ramadhani; Tri Aula Ilaiha; Parwati Parwati; Choiriyah Choiriyah

doi:10.36908/ibis.v1i1.1532

Authors

Naila Nisrina Soliha Universitas Indo Global Mandiri
Nabila Rizky Ramadhani Universitas Indo Global Mandiri
Tri Aula Ilaiha Universitas Indo Global Mandiri
Parwati Parwati Universitas Indo Global Mandiri
Choiriyah Choiriyah Universitas Indo Global Mandiri

DOI: https://doi.org/10.36908/ibis.v1i1.1532

Keywords:

Islamic Banking, Rights And Obligations, Customers, Financial Institutions, Implementation, Indonesia

Abstract

This study aims to analyze the rights and obligations of customers and Islamic financial institutions in Islamic banking practices in Indonesia through a literature review. In this system, the relationship between the two parties is not only based on business contracts, but also prioritizes justice, responsibility, and Islamic values. The results of the study indicate that customers have the right to transparency, security of funds, and services in accordance with Islamic principles, and are obliged to provide valid data and comply with contracts. Financial institutions are required to maintain Islamic principles and provide professional and fair services. Although regulations and supporting systems are available, challenges in the form of low literacy and inconsistent implementation still need attention. This study is expected to enrich understanding and become a reference in the development of fair and sustainable Islamic banking.

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